Paying for your trip
Trip pricing, card authorizations, deposits, protection plans, tolls, and refunds.
- How trip pricing worksEvery line of your total: trip price, Seifly service fee, extras, taxes, and delivery.
- When you are chargedThe difference between an authorization hold and a charge, and when each happens.
- Security depositsWhen a deposit is required, how it is held, and when you get it back.
- Protection plans for guestsWhat an optional protection plan does, what it does not, and how it affects your deductible.
- Tolls, extra miles, and other trip chargesThe charges a host can file after your trip, the evidence they must provide, and how to respond.
- Refunds and travel creditHow refunds are returned, how long they take, and when you receive credit instead.
- Mileage limits and extra milesCheck how many miles are included, and what happens if you go over.
- Payment methods we acceptWhich cards work, and tips for cards that sometimes fail.
- Taxes on your tripWhen taxes are added and how they appear.
- Unpaid balances and chargebacksWhat happens if a charge fails, and why disputing with your bank first is a bad idea.
- Disagreeing with a charge from your hostWhat to do if you think a cleaning, fuel, mileage, or other charge is wrong.
- Paying by card or in cashWhich payment options you see at checkout and how each one works.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.