Troubleshooting
Codes that do not arrive, declined payments, failed verification, and unanswered requests.
- I did not receive my verification codeFixes for sign-in and phone verification codes that do not arrive.
- My payment was declinedWhy a card can fail at checkout and how to fix it.
- My ID or license verification failedThe usual causes and how to retry.
- My host has not responded to my requestWhat happens to your money and what to do next.
- The car I wanted is not availableWhy dates show as unavailable and how to find alternatives.
- Fixing common booking problemsWhen the Book button does not work, a date is blocked, or checkout stops.
- I cannot sign inSteps to try when you cannot get into your account.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.