Help center

How does booking work?

Search for a car, pick your dates, and request to book. Your card is authorized but not charged until the host accepts — usually within a few hours.

When am I charged?

Only when the host confirms your request. If they decline or don’t respond, the authorization is released and you’re never charged.

Can I cancel a booking?

Yes, from your trip details page. Cancellations made well before your trip start are fully refunded; see our cancellation policy for exact windows.

How much can I earn?

You choose an earnings plan from 60% to 90% of each trip’s subtotal, trading a lower deductible for a smaller share, or a higher deductible for more of the trip fare.

What documents do I need?

A valid title, proof of insurance, current registration, and (for higher-value cars) an inspection or tracker proof. Business hosts also upload a business license.

How long does review take?

Most listings are reviewed within 1–2 business days once your documents and photos are submitted.

What’s the platform fee?

The platform keeps the difference between your trip subtotal and your earnings-plan share, plus the delivery fee (if any) goes to you in full.

When do I get paid?

Payouts are processed after a trip is completed with no open disputes.

How are renters verified?

Every renter completes a one-time identity verification before their first booking, matching their government ID to their account.

What if something happens during a trip?

Every trip includes pre- and post-trip photo check-ins from both sides, which we use to resolve any damage disputes quickly.

Renter cancellations

Cancel more than 24 hours before your trip starts for a full refund of the authorization hold.

Host cancellations

If a host declines or cancels a confirmed booking, the renter is never charged and the hold is released immediately.

Need more help?

Message your host directly from your trip page for trip-specific questions, or reach the Seifly team at support@seifly.app.