Report a problem or file a claim
Damage, a fee, a missing item, a no-show or a problem with the car. The Claims assistant files it for you and alerts our claims team.
File a claimContact us
Most questions are answered in seconds. Ask the Help assistant, search the Help Center, or reach the team below.
Chat with the Seifly Help assistant
Ask about booking, payments, cancellations, check-in, claims, hosting and payouts. Answers come straight from the Help Center, in your language, any time of day.
Get help with
Message your host or guest
For pickup, return or car questions, the fastest answer is in the messages on your trip page.
Open my tripsAccidents and damage
What to do right away, how to report it, and how a claim works.
Read the guidePayments and refunds
Pricing, card authorizations, deposits, cash trips and refunds.
Payment helpHosts: payouts and wallet
Weekly payouts, cash-trip fees, bank details and your earnings.
Payout helpAccount and verification
Profile, ID and license checks, notifications and language.
Account helpEmail the support team
For something that needs a person, such as a specific booking, a charge you do not recognize, or a claim, send us the details and we will reply by email.
Tip: include the car, the trip dates, and what you would like us to do. Never send card numbers or passwords.
In an emergency
If anyone is in danger or hurt, call your local emergency number first. Then report the incident to us from your trip page.