Changing or canceling a trip
Free cancellation, refund amounts, host cancellations, flight delays, and no-shows.
- Canceling a tripHow to cancel, and how the free-cancellation window works.
- Cancellation refund amountsWhat you get back when you cancel after the free period, or do not show up.
- Non-refundable tripsWhat it means when a trip is booked as non-refundable.
- Changing your dates, times, or pickupHow to ask for a change and what it does to your cancellation rights.
- If your host cancels or does not show upYou get a full refund and credit to rebook. Here is what to do.
- Flight or train delays and lost baggageWhat to do when your travel plans change on the day, and when you are covered.
- If you do not show upWhen a trip counts as a no-show and what you receive back.
- Changing your pickup or delivery locationHow to ask for a different place to meet, and what it might cost.
- Extending your tripHow to ask for more time without risking a late-return charge.
- Ending a trip earlyReturning the car sooner than planned, and when you get money back.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.