Trust, safety and insurance
How we verify people, how your data is used, and what insurance and protection mean.
- How Seifly verifies guests and hostsThe checks we run on people and what we do not promise.
- Biometric data and your privacyWhat face data we process during verification, why, and for how long.
- Vehicle and location dataWhat connected cars and the app can share during a trip, and who can see it.
- Insurance and SeiflyWhat Seifly is, what it is not, and how insurance fits into a trip.
- Behavior that is not allowed on SeiflyThe rules for everyone using the platform.
- Personal car insurance and credit card coverageWhether your own insurance or your card’s benefits help on a Seifly trip.
- Avoiding scams and fraudCommon tricks, and how to keep your money and account safe.
- Policy violations and account restrictionsWhat can lead to a warning, a restriction, or removal.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.