During your trip
Check-in photos, reviewing the inspection report, getting the keys, and returning the car.
- Check-in and pickupWhat happens at the handoff, including the photo inspection that protects you.
- Reviewing and approving the host’s inspectionWhen the host records the car’s condition, you review the report. Look closely before you approve.
- Car is dirty, damaged, or unsafe at pickupDo not drive it. Here is how to decline the car and get a full refund.
- Keyless entry and app-based accessHow cars with remote lock and unlock work during a trip.
- Returning the car and checking outHow to end your trip properly: place, time, fuel, photos, and the check-out inspection.
- Inspection reports and PDF downloadsFind every check-in and check-out report, even after the trip has ended.
- Messaging your hostTalk to your host in Seifly so there is a record, and know what not to share.
- Fuel and chargingWhat level to return the car at and how low-fuel charges work.
- Driving an electric or hybrid carCharging, range, and handoff tips for first-time EV drivers.
- Taking good check-in and check-out photosA simple routine that protects you if something is disputed later.
- Rating and reviewing your tripAfter the trip, tell other guests what it was like.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.