Tolls, extra miles, and other trip charges

After a trip, a host can file a charge for costs that came from how the car was used. Every charge must fall into a type below, include a note, and carry evidence.

Charge types

• Tolls. The host uploads the toll bill showing the date, time, location, and plate or transponder number. You see the bill before you are billed.
• Extra miles. If you drove over the limit and the host set a per-mile fee, the host enters the number of miles over.
• Late return. For returning after the agreed time without approval.
• Excessive cleaning. When the car needs more than a normal clean-up.
• Smoking in the car.
• Undeclared pet.
• Low fuel or charge. For returning with less fuel or battery than you started with.
• Other.

Each type has a maximum amount, and only the real cost can be charged. Photos taken at check-in and check-out help to show the car’s condition at each end of the trip.

Your options

• Read the charge and the evidence in your trip page and notifications.
• If you disagree, message the host and contact support from the trip’s help tools with your own photos and the saved inspection reports.

How to avoid them

• Return the car with the same fuel or charge level, unless you agreed otherwise.
• Return on time. If you are going to be late, ask the host for an extension through Seifly messages before the end time.
• Take thorough photos at the start and end of every trip.