Accidents, damage and emergencies
What to do after an accident, how to report a problem, and how damage claims work.
- What to do after an accidentSafety first, then the steps that protect you and keep your protection plan valid.
- How damage claims workHow a claim is opened, what evidence is used, and what you may owe.
- Reporting a problem, a safety concern, or a claimUse Trip support on your trip page to contact the Seifly team with photos.
- Breakdowns and mechanical problemsWhat to do when the car stops working or a warning light comes on.
- If the car is stolen or goes missingWhat you must do within hours and why speed matters.
- Lost or left-behind belongingsWhat to do if you left something in the car, and who is responsible.
- Flat tire or tire damageWhat to do, and how responsibility is usually decided.
- If the car is towed or impoundedWhat to do first, and who pays.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.