Messaging your host
Talk to your host in Seifly so there is a record, and know what not to share.
Updated October 10, 2026
Every trip has a message thread between you and the host. Open the trip from My trips to read and reply. New messages appear in your notifications.
Why use Seifly messages
- Support can see the thread if a disagreement needs to be reviewed.
- Changes to the plan, such as a new time or a different meeting point, are easy to find later.
- Cancellations that you and the host agree on are only supported if the conversation is in Seifly.
Good practice
- Be specific: say where you will be, what time, and what you need.
- Do not share passwords or payment card details in messages.
- Be polite. Harassment or threats can lead to removal from Seifly.
Questions about a specific trip, such as damage or a change of plan, should always go in the thread.
Related articles
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.