Car is dirty, damaged, or unsafe at pickup

You are not expected to take a car that is not clean or not safe. You can decline it and receive a full refund, as long as you follow these steps.

What to do

1. Do not start the check-in and do not drive away.
2. Take clear photos or a short video of the problem.
3. Tell your host in the trip messages.
4. Contact Seifly support right away, with the photos, using the trip’s help tools.

What counts

• Dirty interior or exterior beyond a normal level.
• Damage that makes the car look different from the listing.
• Safety issues: warning lights, worn or flat tires, brakes that feel wrong, broken lights, or anything else that makes you doubt it is safe.

If a problem appears after you have left

If you start driving and notice a problem that makes the car unsafe, pull over safely, do not keep driving it, and contact your host and Seifly support. See Breakdowns and mechanical problems.