Getting paid
Payouts through Stripe, the Earnings page, deductions, and extra charges to guests.
- How payouts workWhen you are paid, how fees are calculated, and what can be deducted.
- Reading your Earnings pageWhere to find what you have earned and your Stripe account.
- Charging guests after a tripCleaning, smoking, pets, fuel, late returns, and extra miles: how to file a charge with evidence.
- Tax forms and 1099-KWhere your tax form is and what it reports.
- Changing your bank account or payout detailsUpdate where your money goes, in your Stripe account.
- My earnings look wrong or are missingThe usual reasons, and what to check before you contact support.
- Providing your tax informationWhy Stripe asks for tax details, and how to keep them accurate.
- Charging a guest for fuel or electric chargeWhen a guest returns the car with less than they started with.
- Cash trips and your host walletHow cash trips work, how Seifly’s fee is taken, and how the wallet balance is calculated.
- Weekly payouts and bank detailsWhen payouts run each week and how to add the bank details used for bank-transfer payouts.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.