Accepting or declining a trip request

On a standard listing, guests send a trip request and the booking is confirmed when you accept it. Their card is authorized when they request and charged only after you accept.

Reviewing a request

Open Activity or Upcoming and select the request. You see the dates, pickup or delivery, the guest’s profile and rating, any extras, and your expected earnings.

• Check your calendar and your ability to be at the handoff.
• Look at the guest’s profile, reviews, and verification status. Every guest has completed identity verification before their first booking.
• Message the guest if you need to clarify anything before you decide.

Accept

Accepting confirms the trip, charges the guest, and opens the full trip page with check-in tools. From that point you must make the car available. If you cancel afterward without a qualifying reason, you can be charged a fee. See Host cancellation fees.

Decline

You may decline a request. The guest is not charged, and their authorization is released. Decline quickly so they can book another car. Repeatedly ignoring requests can lower your ranking.