Cancellation refund amounts

This is a summary of the cancellation policy. If anything here differs from the policy, the policy applies.

Full refund

• You cancel at least 24 hours before the trip starts.
• You book a trip that starts in under 24 hours and cancel within 60 minutes.
• The host cancels, or does not show up within 30 minutes of the trip start.
• Seifly’s trust and safety team cancels the trip.
• You decline a car that is not clean or not safe at pickup, and contact support at once with photos, before you start the check-in.
• You and the host agree to cancel, and the messages in Seifly support it.

Partial refund after the free period

• Trips longer than 2 days: you get back the trip price and service fee minus one day of the average daily price.
• Trips of 2 days or fewer: you get back the trip price and service fee minus half of the average daily price.
• Your protection plan, extras, security deposit, and any young-driver fee are refunded in full.
• Half of any delivery fee is refunded.

No-show

See If you do not show up for the amounts.

No refund

• Returning the car early, unless you asked the host to shorten the trip and they approved it before you returned.
• Canceling a non-refundable trip after its 24-hour grace period.

Exceptions

Amounts can change when something outside your control is involved, such as a delayed or cancelled flight or train, lost baggage, a car that was not clean or safe, documented proof that you completed check-in verification, or other extenuating circumstances. Contact support and we will review it.