Seifly Rentals

If your host cancels or does not show up

You get a full refund and credit to rebook. Here is what to do.

Updated October 10, 2026

If the host cancels

You are refunded in full. You never owe a fee when a host cancels. The refund stays available as credit for 24 hours so you can book another car immediately, and anything unused goes back to your original payment method automatically.

If the host does not arrive

  1. Message your host in the trip and try calling them if their number is shared.
  2. If the host has not handed over the car within 30 minutes of the trip start and has not cancelled, you are entitled to a full refund.
  3. Contact support from the trip’s help tools so we can confirm and speed up your refund.

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Still need help?

For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.

If anyone is in danger or hurt, call your local emergency number first.