Flight or train delays and lost baggage

Travel delays are common, and the cancellation policy has specific protection for them.

What to do

1. Message your host as soon as you know and ask for a new pickup time.
2. Tell your host at least one hour before the scheduled start.
3. Let Seifly know within 24 hours of the scheduled start, through the trip’s help tools.
4. Keep proof, such as a screenshot from your airline or train app or a photo of the departures board.

When you receive a full refund

If your host cannot adjust the pickup and you can document the delay or cancellation, you receive a full refund.

What is not covered

• Delays or cancellations that you learn about more than 3 days before the trip. There is time to rebook.
• Delays you do not tell the host about before the start time.

Lost or delayed luggage

Tell the host promptly and keep proof of the report you filed with the airline.