Avoiding scams and fraud
Common tricks, and how to keep your money and account safe.
Updated October 10, 2026
- Never pay outside Seifly. Anyone who asks you to pay in cash, by bank transfer, or through a payment app instead of the checkout is a red flag. Payments outside Seifly are not protected.
- Keep conversations in Seifly messages. That is where support can see them.
- Be wary of urgency. A message that says your booking will be cancelled unless you act now is probably a scam.
- Do not share codes. Seifly will never ask you for your sign-in code, your card number, or your password.
- Check links. Seifly sites end in seifly.app. If a message sends you somewhere else to sign in or pay, do not.
- Listings that look too good. A price far below similar cars, stock photos, or a host who will not meet in person may be fake.
If you think something is wrong
Stop talking to the person, keep screenshots, and email support@seifly.app. If you shared a card number or code, call your bank immediately. Fraudulent behavior is prohibited and can lead to removal. See Behavior that is not allowed on Seifly.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.