Seifly Rentals

Reporting a problem, a safety concern, or a claim

Use Trip support on your trip page to contact the Seifly team with photos.

Updated October 10, 2026

Every confirmed trip has a Trip support area. It goes to the Seifly team for review. It is not an emergency line: if anyone is in danger or hurt, call 911 first.

What you can report

  • Damage to the car.
  • A problem with the car, such as mechanical issues, cleanliness, or a car that is not as described.
  • Items missing or lost.
  • An unsafe car (brakes, tires, warning lights).
  • An accident or collision.
  • Harassment, threats, or feeling unsafe.
  • Impaired or dangerous driving.
  • Theft or a break-in.
  • A medical emergency.
  • Anything else.

How to file

  1. Open the trip from My trips.
  2. In Trip support, choose what happened.
  3. Describe it in your own words (at least a short paragraph), and attach photos.
  4. Submit it. You can follow the status and reply in the same place.

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Still need help?

For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.

If anyone is in danger or hurt, call your local emergency number first.