Trips and guests
Accept requests, hand over the car, run check-in and check-out, and message guests.
- Accepting or declining a trip requestHow requests reach you, how fast to reply, and what a guest sees.
- Handing over the carThe license check, the walk-around, and the keys.
- Check-in and check-out inspectionsDocument the car at both ends of every trip. This is your best protection.
- Guest approval of your inspection reportWhen you record the check-in, the guest reviews and approves it. Know how this protects you, and what it does not guarantee.
- Messaging guestsReply quickly and keep every important conversation in Seifly.
- Late returns and trip extensionsHow to handle a guest who asks for more time, or who is simply late.
- Reviews from guestsWhere to read your reviews and how to get better ones.
- Additional drivers on a tripWho may drive your car, and what to check at the handoff.
- When a guest asks to extend or shorten a tripHow to respond, and why to keep the agreement in Seifly.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.