Damage and claims
How to document and report damage, file a claim, and what is excluded.
- Reporting damage to your carYou have 48 hours after the return. Here is what to do and what to include.
- Filing and tracking a claimThe claim types, what to attach, and what the statuses mean.
- What earnings plans do not coverExclusions to know before a trip happens.
- If your vehicle goes missingWhat to do if a car is not returned or is stolen.
- If your guest has an accidentWhat guests must do, and what you should do.
- Taking photos that support a claimWhat reviewers look for, and how to photograph damage so it can be judged.
- Damage that was already thereHow existing damage is treated, and how to protect yourself.
- Income lost while your car is being repairedThe claim type for the time your car is off the road, and what to keep.
- Using your Claims pageSee every claim, its status, and the messages on it.
- Reporting cleaning, smoking, and pet problemsHow to document and charge for these.
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.