Messaging guests
Reply quickly and keep every important conversation in Seifly.
Updated October 10, 2026
Your Messages inbox lists conversations with guests, one per trip. You are notified when a new message arrives.
- Reply promptly. Responsiveness affects your ranking and your reviews.
- Keep plans, changes, and agreements in Seifly. Support uses the thread if there is a disagreement, and a mutual cancellation is only supported if the conversation is there.
- Do not share personal contact details, passwords, or payment information in messages.
- Be respectful. Harassment and discrimination are not allowed.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.