Reviews from guests
Where to read your reviews and how to get better ones.
Updated October 10, 2026
Your reviews are on the Reviews page under Business. They show your rating and what each guest wrote.
Getting better reviews
- Describe the car accurately, with honest photos.
- Be on time and friendly at handoff.
- Keep the car clean and well maintained.
- Answer messages quickly.
- Give clear pickup and return instructions.
Reviews feed into your ranking. A track record of good trips helps your listing appear higher in search.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.