Filing and tracking a claim

Claims are for losses that go beyond a simple charge, most often damage. You file them from the trip page, and you follow them on the Claims page.

What you can claim for

• Damage to the car.
• Excessive cleaning, smoking, or an undeclared pet.
• Late return, extra miles, or low fuel or charge.
• Items missing from the car.
• Guest did not show up.
• Loss of use while the car is repaired.
• Theft.
• Something else.

What to include

• A clear description of what happened and when you noticed it.
• Photos, with close-ups, taken as soon as you saw the damage.
• Repair estimates or receipts, if you have them.
• The amount you are claiming, if it is a cost you can quantify.

Statuses

• Open. Received and waiting for review.
• Investigating. The team is reviewing the evidence and may ask both sides for more.
• Resolved. A decision has been made.
• Dismissed or Closed. No further action.

You can exchange messages with the Seifly team on a claim. Your deductible depends on your earnings plan. See Choosing an earnings plan.