Damage that was already there

A claim is for damage that happened during a trip. If the damage was already on the car before the trip, it is generally not eligible for reimbursement for that trip.

• Photograph existing damage at every check-in and show it to the guest.
• Repair damage when you can. A car with unrepaired damage makes future claims harder to separate.
• If a new incident adds to an old mark, take close-ups of the new part and point it out in your claim.
• Don’t include old damage in a new claim. It slows the review.