If your guest has an accident
What guests must do, and what you should do.
Updated October 10, 2026
Guests must report any damage to Seifly immediately and within 24 hours of an incident, report a collision to the police, and give Seifly a written description of what happened. After more than minor damage, they may not keep driving unless Seifly staff say so.
Your part
- Make sure everyone is safe. If someone is hurt, emergency services come first.
- Do not promise anything about repairs or costs to the guest.
- Contact Seifly and file a claim from the trip page with what you know.
- Contact your own insurer if your policy requires it.
- Keep the car as it is for the claim reviewers, unless it is unsafe.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.