Seifly Rentals

If your vehicle goes missing

What to do if a car is not returned or is stolen.

Updated October 10, 2026

  1. Try to reach the guest through Seifly messages and by phone.
  2. Contact Seifly immediately.
  3. If we ask you to, file a police report within 24 hours.
  4. Follow Seifly’s instructions and cooperate with Seifly and the police.

Where the law permits, you appoint Seifly as your agent to file insurance claims, receive payments, and work with law enforcement and others to recover your car. Seifly, an agent we hire, or you may recover a car that is not returned by the end of the reservation, is found abandoned, or is used in breach of the law or the Terms. The primary renter pays the reasonable recovery costs.

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Still need help?

For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.

If anyone is in danger or hurt, call your local emergency number first.