I did not receive my verification code
Fixes for sign-in and phone verification codes that do not arrive.
Updated October 10, 2026
- Check the number. Make sure the country code and digits are correct.
- Wait a minute, then request a new code.
- Check you have not replied STOP to our messages, which blocks texts. If you did, email support and we can help.
- Turn off any call or SMS filtering app and make sure your phone has signal.
- Try again on another network (Wi-Fi vs. mobile data).
- Still no luck? Email support@seifly.app from the address on your account.
Carriers are not responsible for delayed or undelivered messages, and some prepaid or virtual numbers cannot receive codes.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
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