My ID or license verification failed
The usual causes and how to retry.
Updated October 10, 2026
- Blurry or dark photos. Retake in good light on a plain surface, with all four corners visible.
- Glare or covered text. Tilt the card to avoid reflections and keep your fingers off the edges.
- Expired license. Only valid, unexpired licenses are accepted.
- Name mismatch. The name on your account must match your license.
- Selfie not matching. Take it without glasses or a hat, facing the camera in even light.
- License type not accepted. The license must be accepted in the place where the car is located.
You can retry from your account or when you try to book. If it keeps failing, contact support@seifly.app and describe which step fails. We may be able to review it manually.
Read how we use your data in Biometric data and your privacy.
Related articles
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.