My host has not responded to my request
What happens to your money and what to do next.
Updated October 10, 2026
While a request is waiting, your card is only authorized, not charged. If the host declines or never responds, the authorization is released and you pay nothing.
- Hosts usually reply within a few hours, but not always.
- If you need the car soon, request a few different cars at once. Only the ones the host accepts are charged, so cancel the extras as soon as one is confirmed.
- You can cancel a pending request from the trip page at any time.
To get an answer faster, send a polite message with your plans, such as your arrival time, so the host can decide quickly.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.