My earnings look wrong or are missing

Before you contact support, check these.

• The trip isn’t complete yet. Payouts are processed after a trip is completed, with no open disputes.
• A claim or dispute is open. The payout can wait until it is resolved.
• Your earnings plan. You receive the share your plan gives you of the trip price, not the whole price. See Choosing an earnings plan.
• Amounts you owe. A cancellation or no-show fee, or another amount owed to Seifly or a third party, can be deducted.
• A cancelled trip. Cancellations follow the cancellation policy, so earnings can be different from a completed trip.
• Stripe set-up isn’t finished. Check the prompt on your Earnings page.
• Bank timing. Even after Stripe sends a payout, your bank may take time to show it.

Still don’t understand an amount? Email support@seifly.app with the trip and the amount you expected.