Seifly Rentals

Charging a guest for fuel or electric charge

When a guest returns the car with less than they started with.

Updated October 10, 2026

Guests are expected to return the car with a similar fuel or battery level to the one they started with, unless you agreed otherwise. If they didn’t, you can file a low fuel or charge charge.

  1. Compare the fuel or battery level in the check-in and check-out reports.
  2. Work out what it cost to bring the car back to the starting level.
  3. File the charge from the trip with the amount, a note, and the photos or receipt.
  • This charge type has a maximum amount, shown when you file.
  • Charge only what it really cost.
  • Photos of the gauge or battery level at both ends are your evidence.

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Still need help?

For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.

If anyone is in danger or hurt, call your local emergency number first.