Seifly Rentals

Charging guests after a trip

Cleaning, smoking, pets, fuel, late returns, and extra miles: how to file a charge with evidence.

Updated October 10, 2026

If a guest’s use of the car cost you money, you can file a charge from the trip page. Charges are made against the guest’s payment method or security deposit, and the guest is notified.

Charge types

  • Late return.
  • Excessive cleaning.
  • Smoking in the vehicle.
  • Undeclared pet.
  • Low fuel or charge.
  • Extra miles driven (enter how many miles over the limit; your per-mile fee is applied).
  • Other.

Each type has a maximum amount, shown when you file, and charges are meant to cover genuine costs only. Seifly also deducts its own fee on extra miles.

How to file

  1. Open the trip from your host bookings and find the charge section.
  2. Choose the type and enter the amount.
  3. Add a note and attach photos or receipts. Your check-in and check-out reports help.
  4. Review the details and confirm. Check the amount carefully before you confirm.

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Still need help?

For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.

If anyone is in danger or hurt, call your local emergency number first.