When a guest reports a travel delay
Flight or train delays: what you are expected to do, and how you are paid.
Updated October 10, 2026
When a guest tells you about a flight or train delay, make a good-faith effort to move the pickup, and keep the conversation in Seifly messages.
- If a new time works, nothing changes.
- If no new time works and the trip is cancelled, you may be paid as for a guest no-show.
- If you do not try to accommodate the guest, you receive nothing.
Guests should tell you at least one hour before the start, and delays announced more than 3 days ahead are not covered, since there is time to rebook.
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For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
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