Host cancellation fees and penalties

Guests plan around confirmed trips, so cancelling one has consequences. Message the guest first, then cancel from the trip page. The cancellation is immediate and the guest receives a full refund.

Fees

• $50 if you cancel less than 24 hours before the trip starts.
• $25 if you cancel 24 hours or more before it starts.
• $150 if you neither cancel nor show up within 30 minutes of the start.

Other consequences

• Every host cancellation adds an automatic note to your listing.
• Repeated cancellations without a valid reason can reduce your search ranking, bring further penalties, and lead to removal.
• Pro Hosts do not pay the cancellation fee, but the note still appears and cancellation metrics are still affected.

Valid reasons

• A safety or mechanical problem with the car.
• A concern about a renter’s behavior. If you feel unsafe or harassed, you can cancel and pick that reason, and Seifly support follows up.
• Cancelling together by agreement with the guest. In that case you earn nothing, even on a non-refundable trip.

The full detail is in the cancellation policy.