Hosting standards and tips for great trips

Before the trip

• Keep your calendar accurate. A trip you have to cancel costs you a fee and your ranking.
• Reply to requests and messages quickly.
• Describe the car and the handoff clearly. Surprises create bad reviews.
• Prepare the car: clean, fuelled or charged, and safe.

At the handoff

• Be on time, or message early if you are running late.
• Check the guest’s license, and complete the check-in photos together.
• Explain how to lock and unlock, charge or refuel, and who to call.

During and after

• Check in once during longer trips. Don’t monitor the guest’s location beyond what the trip needs.
• Do the check-out the same careful way as the check-in.
• File charges and claims promptly and with evidence.
• Stay polite in messages, even when you disagree.

Seifly may remove listings that don’t meet reasonable safety and accuracy standards. See Host and vehicle requirements.