Notifications and text messages
What we send, how to find it, and how to stop texts.
Updated October 10, 2026
In the app
The bell at the top of the page collects updates about your trips: a host accepting or declining, new messages, inspection reports waiting for your review, and claims. Selecting a notification opens the right part of the trip.
Text messages
We send text messages for account and trip purposes only: sign-in codes, booking confirmations and updates, pickup and return reminders, safety alerts, and answers to support requests. We do not send text messages for marketing.
- Reply STOP to stop texts. Some features, such as sign-in by code, may no longer work.
- Reply HELP for help.
- Message and data rates from your carrier may apply.
Read the full text message terms.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.