Keeping the car clean
What counts as normal use and what counts as excessive cleaning.
Updated October 10, 2026
Normal use leaves a car a little dusty. You are expected to return it in essentially the same condition you received it.
- Throw away rubbish, bottles, and food packaging before you return the car.
- Shake out the mats if you have been to a beach or muddy place.
- Deal with spills quickly before they stain.
- If something unusual happens, such as a spilled drink or a sick child, tell your host in the messages with a photo. Most hosts appreciate being told.
If a car needs more than a normal clean, the host can file an excessive cleaning charge with photos. Your check-in and check-out photos show the starting and ending condition.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.