Closing your account or deleting your data
How to ask us to close an account or remove personal data.
Updated October 10, 2026
To close your account or request deletion of personal data, email support@seifly.app from the address on your account.
What to know
- Finish or cancel any active trips first.
- We may need to keep some records for legal, tax, safety, and claims purposes.
- Biometric data is kept only as long as needed. Except where the law requires longer, we do not keep it past three years after your last interaction with Seifly. See the biometric data policy.
Our privacy policy describes the data we collect and your choices.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.