Listing or account removal
Why listings and accounts are removed, and how to respond.
Updated October 10, 2026
Seifly may remove a listing or limit, suspend, or end an account that breaks the Terms, or that puts guests at risk.
Common reasons
- Repeated cancellations without a valid reason, or host no-shows.
- Misrepresenting a vehicle, or listing a car that doesn’t meet the requirements.
- An open safety recall, an unsafe car, or serious maintenance problems.
- Fraud, harassment, discrimination, or collecting guest information you aren’t allowed to.
- Unpaid amounts owed to Seifly.
What to do
- Read the message you received and fix what it describes.
- Reply with documents or photos that show the problem is solved.
- Email support@seifly.app from your account’s email address if you think it’s a mistake.
Related articles
Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.