Pickup and return hours
Tell guests when you can meet them.
Updated October 10, 2026
Set the hours you are available for handoffs under Owner Settings › Pickup & return hours. You need a listing first, since hours are set per car.
- Guests are shown the hours you set.
- Be realistic. If you are not able to meet someone at 6 a.m., don’t offer it.
- If a guest needs something outside your hours, you can agree on it in the trip messages.
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Still need help?
For a problem on a specific trip, open the trip from your trips page and use Trip support, so the team sees the details and your photos. For anything else, ask the Help assistant or contact us.
If anyone is in danger or hurt, call your local emergency number first.